Surewin's Payment Policy governs all payment-related activities on the Surewin platform, including deposits, withdrawals, verification, and related support. It complements the Terms and Conditions and applies to all users with active accounts.
All users must complete identity verification before processing withdrawals. Surewin may request documents at any time for security or regulatory reasons. Acceptable documents include government-issued photo ID (e.g., passport, national ID), proof of address (not older than three months), and evidence of payment method ownership (e.g., full cardholder name, masked card details, and a recent statement).
Surewin offers a range of payment methods. Availability varies by jurisdiction and account status. The following categories are supported where available:
Surewin may suspend or discontinue a payment method at any time and will provide notice of any material change where feasible.
Deposits are credited to the user’s Surewin account promptly in most cases. Minimum deposit: $10 per transaction. Maximum deposit per transaction: $5,000. Daily deposit limit: $25,000. Monthly deposit limit: $150,000. Deposits funded by bonuses or promotions may be subject to wagering requirements and other restrictions; refer to the Promotions Terms for details. Some methods may require additional authentication or verification before funds become usable for play.
Withdrawals are subject to verification and may be delayed if documentation is pending. Minimum withdrawal: $20. Maximum withdrawal per transaction: $5,000. Daily withdrawal limit: $15,000. Monthly withdrawal limit: $75,000. Withdrawals are typically processed to the same method used for funding where feasible; otherwise, Surewin may designate an alternative method. Processing times: 1–3 business days for standard bank transfers or card withdrawals; instant to 24 hours for eligible electronic wallets; cryptocurrency transactions (if enabled) follow the respective network confirmation times. New beneficiaries or high‑risk transactions may trigger additional verification before approval.
Surewin does not charge fees for deposits. Withdrawals may incur fees charged by payment processors or network fees; any applicable fee will be displayed during withdrawal initiation and deducted from the withdrawal amount or debited from the payer’s account as appropriate. Certain promotions or payment-method-specific terms may specify different arrangements; those terms prevail for the relevant transactions.
Default limits apply to deposits and withdrawals and may be increased upon successful verification of identity and payment method ownership. The standard limits are:
Requests exceeding standard limits require review and approval by Surewin’s Payments Team and may require additional verification.
All payments are subject to monitoring for fraud, AML, and compliance with applicable laws. Suspected illicit activity may result in holds, freezes, or account closure. Surewin may require additional verification or documentation and may notify authorities as required by law. User funds are safeguarded in accordance with applicable regulatory standards and industry best practices.
In the event of a chargeback or disputed payment, Surewin reserves the right to suspend or cancel withdrawals, reverse funds to the original payment method, and recover funds from the user’s account. Deposits used to fund a chargeback‑related withdrawal may be forfeited, and winnings may be adjusted in accordance with applicable law and these Terms. Any dispute will be resolved in writing by the Payments Team and in compliance with the applicable governing law.
Payments are processed in the currency selected by the user or as permitted by Surewin. When a transaction involves currency conversion, the applicable exchange rate used by the processor at the time of processing will apply. Any conversion fees, if applicable, will be disclosed prior to confirmation of the withdrawal.
Payment data is processed in accordance with Surewin’s Privacy Policy. Transaction records and identity data are retained for at least five (5) years or longer if required by law. Access to payment data is limited to authorized personnel under strict confidentiality obligations and to payment processors under data processing agreements.
Surewin reserves the right to amend this Payment Policy at any time. Material changes will be posted on the platform with a notice period. Continued use after the effective date constitutes acceptance of the revised policy.
For questions or concerns about payments, contact Surewin Support via in-platform chat or other official channels. The Payments Team will acknowledge inquiries within one business day and aim to resolve matters promptly.