Surewin provides a formal self-exclusion framework to assist players who seek to limit or halt gambling activity. This policy covers all Surewin gambling products and platforms, including desktop, mobile sites and apps, and applies to every account and device used to access Surewin services.
The purpose of self-exclusion is to restrict access to Surewin for a defined period to help mitigate problem gambling behavior. Self-exclusion is a voluntary tool and is not a substitute for personal willpower or professional treatment. This policy operates in conjunction with other responsible gaming measures and governs all exclusions undertaken through Surewin.
You should consider self-exclusion if you believe you may have a gambling problem or if you simply wish to pause activity for any period. You may also choose self-exclusion while you explore treatment options or support services. If you are unsure, contact our Customer Service team for confidential guidance.
During activation, Surewin will enforce the exclusion across all services and devices. You will be prevented from placing bets and from opening new accounts during the active period. You may still log in to view your balance and to request withdrawal of remaining funds in accordance with Surewin’s withdrawal procedures.
To initiate self-exclusion, sign in to your Surewin account, navigate to My Account > Self-Exclusion, select your desired period, and confirm your choice. You will receive a confirmation of the exclusion, and Surewin will apply the chosen term across all products and platforms. It is advisable to request any withdrawals of existing balances before the exclusion becomes effective. If withdrawal remains are processed after the exclusion starts, they will proceed in line with standard verification requirements.
At the end of the exclusion period, you may request reactivation of your Surewin account. Reactivation is subject to the current Terms & Conditions and any reactivation requirements established by Surewin. A confirmation process may be required to resume access. If you wish to extend the exclusion, submit a new request before expiry; otherwise, access will be reinstated automatically at the conclusion of the term.
During the exclusion period, Surewin does not permit new deposits or gambling activity. You may, however, withdraw any remaining funds in accordance with Surewin’s withdrawal policies and verification steps. If you anticipate difficulty in retrieving funds, contact Customer Service for assistance with the withdrawal process before or during the exclusion period.
Surewin provides information about recognised problem gambling support services and treatments. Surewin is not affiliated with any specific provider. Players may seek professional help or counsel through local, national or regional services. Surewin will supply information and referrals as part of its duty of care, but assumes no liability for the outcomes of external treatment services.
Blocking software that restricts access to gambling sites or applications may be installed to support self-exclusion. Surewin does not endorse particular products and recommends users select reputable providers and follow their installation instructions. Blocking tools complement self-exclusion and do not replace personal responsibility.
During self-exclusion, Surewin processes personal data in accordance with its Privacy Policy and applicable data protection laws. We will minimize data processing related to self-exclusion and will not disclose data beyond what is necessary for account management and enforcement. If you have questions about data handling, contact our Privacy Office.
Self-exclusion tools are provided to assist responsible gambling. While Surewin applies reasonable measures to enforce exclusions, it does not guarantee prevention of all problematic behavior. Surewin excludes liability for losses arising from attempts to circumvent exclusions, including the creation of new accounts or submission of false data. Any such circumvention may result in account suspension, closure and forfeiture of winnings, with applicable legal rights reserved.
For self-exclusion requests, extensions, questions about this policy, or to discuss additional support options, please contact Surewin Customer Service at [email protected].